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Home / Docs Categories / FAQ

Ordering and Shipping

Does TeslaCam work on my Tesla?
How long will it take to receive my order?
How do I track the status of my order?
My shipment appears to be lost/stuck/missing. What should I do?
How can I change my shipping address for an order?
Do you ship internationally?
Where is puretesla located?
What Tesla vehicles support Dashcam/Sentry Mode with USB recording?
Which drive and storage capacity should I get?

Installation Guides

Wireless Game Controller Installation
Model S TeslaCam Installation
Model 3 TeslaCam Installation
Model X TeslaCam Installation
Model Y TeslaCam Installation
How do I safely remove the USB drive from my Tesla?
Do you have recommendations for a USB splitter or hub?

User Guides

Quick Start Guides

iOS Bundle Quick Start Guide
TeslaCam microSD USB Quick Start Guide

Full User Guides

TeslaCam microSD USB Full User Guide
TeslaCam iOS Bundle – Full User Guide
TeslaCam SSD Extreme – Full User Guide

FAQ

What Tesla vehicles support Dashcam/Sentry Mode with USB recording?
Which drive and storage capacity should I get?
How do I install my TeslaCam drive?
Why a microSD card and reader instead of a typical flash drive?
The time zone on each file is wrong. Can I fix that?
How long will it take to receive my order?
How do I track the status of my order?
Do you have recommendations for a USB splitter or hub?
My drive is full. What should I do?
My shipment appears to be lost/stuck/missing. What should I do?
Does TeslaCam work on my Tesla?

How TeslaCam Works

How do I use Dashcam?
How do I use Sentry Mode?
How do I save footage to my TeslaCam drive?
How do I view recorded footage from my USB drive?

TeslaCam & iPhone/iPad

Viewing Footage via Files app on iOS
Connecting your TeslaCam USB drive to your iPhone or iPad
Redeeming the SentryView App Code in the iOS App Store
Setting up SentryView for Tesla App on your iPhone or iPad
I’m having issues with the SentryView app, who should I talk to?
Can I download the SentryView app on my other iOS devices?
The USB Drive isn’t showing up on my iOS device. Help!
How do I download the app that came with the iOS Bundle?
Performing a hard restart on an iPhone X or later

Troubleshooting TeslaCam

How to Reformat Your PureTesla USB Drive
I just received my PureTesla USB Drive and it doesn’t appear to be working…help!
My Dashcam Footage Isn’t Recording and/or Showing on the Screen
I’m getting a “USB is too slow for Dashcam” error.
My shipment appears to be lost/stuck/missing. What should I do?
Deleted files keep showing up on my drive.
Videos aren’t displaying in the SentryView app
My Tesla doesn’t recognize the drive anymore (no camera icon)
I’m having issues with the SentryView app, who should I talk to?
My TeslaCam icon appears with a Gray X
I accidentally deleted the TeslaCam folder on my USB Drive. What should I do?
My drive is full. What should I do?
The time zone on each file is wrong. Can I fix that?
The USB Drive isn’t showing up on my iOS device. Help!

Reviewing Footage

Reviewing Footage on Your Tesla’s Center Screen
Viewing Footage via Files app on iOS
Reviewing Footage on a Mac
Reviewing Footage on a PC
Viewing Footage on an Android Device
Reviewing Footage using an iOS Device (iPhone/iPad)
Reviewing Footage using Sentry Viewer for Mac
Reviewing Footage using VLC Player Software

Tesla Gaming

Wireless Game Controller Installation

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FAQ

Answers to Frequently Asked Questions

What Tesla vehicles support Dashcam/Sentry Mode with USB recording?
Which drive and storage capacity should I get?
How do I install my TeslaCam drive?
Why a microSD card and reader instead of a typical flash drive?
The time zone on each file is wrong. Can I fix that?
How long will it take to receive my order?
How do I track the status of my order?
Do you have recommendations for a USB splitter or hub?
My drive is full. What should I do?
My shipment appears to be lost/stuck/missing. What should I do?
Does TeslaCam work on my Tesla?

How TeslaCam Works

How do I use Dashcam?
How do I use Sentry Mode?
How do I save footage to my TeslaCam drive?
How do I view recorded footage from my USB drive?

TeslaCam & Sentry Mode USB

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How to Setup Tesla DashCam and Sentry Mode
Best USB Drive for Tesla DashCam and Sentry Mode
TeslaCam FAQs

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