The USB Drive isn’t showing up on my iOS device. Help!

There are a couple reasons this may be happening. Review the following:

  • You must be using iOS 13 in order for your USB drive to work with your iPhone/iPad
    • Check Settings -> General -> About to see what version you are running.
  • Sounds crazy, but a lot of times a simple restart of your iPhone will fix most connection issues.
  • Check and see if the drive shows up in the Files app – that will help determine if it is an app issue or potentially a USB issue.
    • Once in Files, tap “browse” until you see Locations. The USB drive should be listed there. 

Still having trouble? Contact us!

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