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Home / Help Center / Videos aren’t displaying in the SentryView app

Ordering and Shipping

Does TeslaCam work on my Tesla?
How long will it take to receive my order?
How do I track the status of my order?
My shipment appears to be lost/stuck/missing. What should I do?
How can I change my shipping address for an order?
Do you ship internationally?
Where is puretesla located?
What Tesla vehicles support Dashcam/Sentry Mode with USB recording?
Which drive and storage capacity should I get?

Installation Guides

How do I safely remove the USB drive from my Tesla?
Do you have recommendations for a USB splitter or hub?
Model 3 TeslaCam Installation
Model S TeslaCam Installation
Model X TeslaCam Installation
Model Y TeslaCam Installation
Wireless Game Controller Installation

User Guides

Quick Start Guides

TeslaCam microSD USB Quick Start Guide
iOS Bundle Quick Start Guide

Full User Guides

TeslaCam microSD USB Full User Guide
TeslaCam iOS Bundle – Full User Guide
TeslaCam SSD Extreme – Full User Guide

FAQ

Does TeslaCam work on my Tesla?
How long will it take to receive my order?
How do I track the status of my order?
My shipment appears to be lost/stuck/missing. What should I do?
How do I install my TeslaCam drive?
Do you have recommendations for a USB splitter or hub?
What Tesla vehicles support Dashcam/Sentry Mode with USB recording?
My drive is full. What should I do?
The time zone on each file is wrong. Can I fix that?
Why a microSD card and reader instead of a typical flash drive?
Which drive and storage capacity should I get?

How TeslaCam Works

How do I use Dashcam?
How do I use Sentry Mode?
How do I save footage to my TeslaCam drive?
How do I view recorded footage from my USB drive?

TeslaCam & iPhone/iPad

I’m having issues with the SentryView app, who should I talk to?
Redeeming the SentryView App Code in the iOS App Store
Setting up SentryView for Tesla App on your iPhone or iPad
Connecting your TeslaCam USB drive to your iPhone or iPad
Can I download the SentryView app on my other iOS devices?
The USB Drive isn’t showing up on my iOS device. Help!
How do I download the app that came with the iOS Bundle?
Performing a hard restart on an iPhone X or later
Viewing Footage via Files app on iOS

Troubleshooting TeslaCam

My shipment appears to be lost/stuck/missing. What should I do?
How to Reformat Your PureTesla USB Drive
I just received my PureTesla USB Drive and it doesn’t appear to be working…help!
My Dashcam Footage Isn’t Recording and/or Showing on the Screen
Deleted files keep showing up on my drive.
Videos aren’t displaying in the SentryView app
I’m getting a “USB is too slow for Dashcam” error.
My Tesla doesn’t recognize the drive anymore (no camera icon)
I’m having issues with the SentryView app, who should I talk to?
My TeslaCam icon appears with a Gray X
I accidentally deleted the TeslaCam folder on my USB Drive. What should I do?
My drive is full. What should I do?
The time zone on each file is wrong. Can I fix that?
The USB Drive isn’t showing up on my iOS device. Help!

Reviewing Footage

Reviewing Footage on Your Tesla’s Center Screen
Reviewing Footage on a Mac
Reviewing Footage on a PC
Reviewing Footage using an iOS Device (iPhone/iPad)
Reviewing Footage using Sentry Viewer for Mac
Reviewing Footage using VLC Player Software
Viewing Footage on an Android Device
Viewing Footage via Files app on iOS

Tesla Gaming

Wireless Game Controller Installation

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Updated on September 10, 2020

Deleted files keep showing up on my drive.I’m getting a “USB is too slow for Dashcam” error.

TeslaCam & Sentry Mode USB

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