Change of plans. I will not be taking delivery today (Wednesday, November 7th) like I had planned.
For the past week I have been sending messages to my assigned Delivery Advisor (DA), all of which went ignored (or at least not responded to). My last communication with him was last Thursday when he confirmed my pick-up at our local delivery center. Since then, a few questions have surfaced. Each of which I texted him about – radio silence.
I emailed a contact I had established with Tesla Inside Delivery and he immediately emailed me back stating that there was a mixup and my car had just come off the line in Fremont and will not be in my area until around 11/21.
Needless to say, I was disappointed. I did a lot of work over the course of a couple days to take care of all the logistics (lending, insurance, sale of my current car) and to find out less than 24 hours prior to expected pickup that the car is thousands of miles away is just bad business.
I'm still super excited about the car, but I look forward to speaking with the manager of the Delivery team to share my concerns and hopefully make sure this doesn't happen to anyone else. Needless to say, I'm not thrilled about having to “undo” the work I did to get this vehicle listed on my insurance effective today.
Stay tuned – I'll share more when I hear back from Tesla.
