Pure Tesla Help Center
Answers to common questions.
Common ordering questions
Orders and Shipping
We are located in Lombard, Illinois, which is about 25 minutes West of the city of Chicago. Our central location in the US means quick ship times for all US residents!
All orders are shipped via USPS within 1-2 days (unless noted). Customers in the US have the ability to choose First Class (3-5 days) or Priority (2-3 days) shipping. International customers should expect 8-15 days for delivery.
During checkout you will be given an option to check a box to create an account. This will tie your order to your account so you can easily track shipment progress.
Either respond to your order confirmation email or use the contact form here. Please note that shipments happen daily and your order may ship in less than an hour depending on when it's placed.
You are emailed as the status changes on your order. Once shipped, you will receive tracking information for your package. This can also be viewed in your account should you elect to create one or on our Shipment Tracking page using your order number and order email address.
No, we do not retain any credit card information in any of our databases. Our payment processor, Stripe, links us with a purchase ID that allows us to issue refunds but not initiate additional charges.
As a business based in Illinois, sales tax is only charged to Illinois residents.
Probably! Check it out in the Cart page to see if your country is available (we are always working on adding new countries).
Note that some countries outside the US may charge customs fees or VAT. This is not included in the price of the drive and is the customer's responsibility upon delivery. Please check the importing policies of your country for more information.
Instructions, Tutorials, and Product Support
Yes, you can find answers to many of your questions about your Pure Tesla product by visiting our Help Center.
Specific questions related to the TeslaCam MicroSD USB package can be found here.
Need assistance with your iXpand TeslaCam drive? Find it here.
Support for the TeslaCam SanDisk Connect Wireless Drive can be found here.
Contact us here and we will get back to you shortly!